Privacy Policy

1. What information we collect

Holding Space Healing may collect the following types of personal information:

• Contact information: such as your name, email address, phone number

• Booking details: session times, preferences, and referral information

• Sensitive information: such as health or mental health details relevant to your counselling support (only with your consent)

• Website data: including IP address, browser type, and pages accessed (via cookies and analytics tools)

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2. How we collect your information

Holding Space Healing will collect your information when you:

• Submit an enquiry via the website contact form

• Book a counselling session online

• Engage in email, phone, or video communications

• Provide consent to receive newsletters or resources

• Visit our website (non-identifiable analytics data only)

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3. Why we collect your information

Holding Space Healing will collect your personal information to:

• Provide professional therapeutic counselling and support services, coaching, mentoring, mental health support, and clinical supervision

• Contact you about your sessions or enquiries

• Maintain accurate client records (as required by Australian law and Australian Counselling Association (ACA) professional ethics)

• Improve our website, services, and client experience

• Send occasional updates or resources (with your consent)

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4. How we store and protect your information

Holding Space Healing takes your privacy seriously. Your data is stored securely using:

• Encrypted digital client record systems

• Password-protected devices

• Secure video conferencing and email systems

• Regular updates and privacy checks to prevent unauthorised access

Holding Space Healing retains client records in accordance with legal and ethical obligations (usually for 7 years, or longer if required).

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5. When we share your information

Holding Space Healing will not share your personal information with anyone without your consent, unless:

• There is a legal obligation to do so (such as a court order, mandatory reporting)

• There is a serious risk of harm to yourself or others

• You have given written permission (such as GP reports or referrals)

Holding Space Healing does not sell your information to third parties under any circumstances.

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6. Your rights

You have the right to:

• Access your personal information

• Request corrections to inaccurate or outdated information

• Withdraw consent at any stage (where applicable)

• Make a complaint if you believe your privacy has been breached

To do any of the above, please contact Holding Space Healing at:
Jake.Enevoldsen@holdingspacehealing.com.au

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7. Cookies and analytics

The Holding Space Healing website may use cookies and third-party analytics from Wix.com to help us understand how visitors interact with the site. This helps us improve accessibility and user experience. You can manage or disable cookies in your browser settings.

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8. Changes to this policy

Holding Space Healing may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

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9. Contact us

If you have any questions or concerns about this Privacy Policy, or how your data is handled, please contact:
Jake Enevoldsen – Counsellor and Sole Trader
📧 Jake.Enevoldsen@holdingspacehealing.com.au
🌐 www.holdingspacehealing.com.au